Returns and Exchanges
General: Parts, accessory, and clothing returns must be made within 15 days of the original customer shipment date. No returns on clearance items, electrical items, decals, helmets, DVDs, or SPECIAL ORDERS. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange on in-stock items. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges. No returns or exchanges on any items the were SPECIAL ORDER and do not fit.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge if it is an in-stock item. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. No returns or exchanges on items that were SPECIAL ORDER.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
